Bikeflights support hours are Monday through Friday, 10am to 7pm EST.
You can contact us at firstname.lastname@example.org or 541-705-2453.
We will make every attempt to respond to your request within a few hours.
To get answers faster, check out FAQs and glossary below.
A: Bikeflights uses FedEx, UPS, and DHL to ship bicycles for all of our domestic and international shipments. You have the option of utilizing Ground, Express, or Freight services. Our partners offer the best shipping, tracking, and delivery services worldwide for bicycles.
A: Bikeflights ships everything from road, mountain, triathlon, touring, tandem, track, cyclocross, freeride, downhill, BMX, cruiser, commuter, single speed, 29er, 26er, 69er, 650B, recumbent, and electric assist bikes. We also ship handcycles and unicycles.
A: Yes, in fact, our free online bicycle shipping rate tool features a large list of the most popular travel cases and their shipping dimensions so you can quickly get an idea of how much it will cost to ship that case.
A: Yes, we ship both bicycle bags and soft cases. As bags and cases are not as impact resistant as a hard case, we suggest extra padding. It is often difficult for a label to stick on such a package, we suggest affixing a luggage tag to the bag or case with a zip tie.
A: The actual weight of a modern bicycle packed in a box is typically far less than it's dimensional weight. So, package size plays a big role in determining available services and rates.
130in (330cm) is the size you want to stay under if you want the lowest shipping rates domestically. It is also the international size restriction before your bike has to ship Freight.
165in (419cm) is the domestic size before your bike has to ship Freight which will generally increase costs for your bike would be billed at the Freight minimal of 151 lbs, even though it weighs much less.
108in (274cm) is the size you want to stay under if you want to ship your bike to an island for vacation. This can be a challenge even when using 2 boxes.
Please note that Cannondale and other manufactures clearly label their boxes that meet the 130 size weight restriction as such.
A: Yes, it’s how major manufacturers send their bikes to shops around the world. As long as you’re mindful of sufficient packing methods, your bicycle will be safe. Keep in mind that a cardboard box does not stand up well to repeat use and moisture. And depending on your bicycle type, finding a proper cardboard box at your local bike shop can be a challenge.
A. No. Your bike has to be packed and ready to ship when the driver comes. You can hire a local bike shop to pack it or you can pack it yourself following our instructions. We do sell cases and tools in our store to help you pack that we can ship to you ahead of time.
A: Ship Date is the day your package is either picked up or dropped off at a carrier location prior to the last pickup for that service.
The Delivery Date is the date your package will be delivered at the destination location.
Based on the Delivery Date selected, BikeFlights will return the available shipping speeds to your destination along with the days in transit and rates for each available service. As needed, you can adjust the your Delivery Date using the Transit Days provided to receive the desired Ship Date in the quote. We strongly suggest that you set your Delivery Date one day prior to your arrival.
Take note: Pickups cannot be scheduled on the same day of booking your shipment, move the Delivery Date out one day to Pickup up as early as the following business day.
A: Bicycle shipping rates vary. The two biggest factors are the size of your box and distance it is being shipped. You can to get rates 24 hours a day using the Bikeflights
bike shipping rate tool by just by plugging in postal codes, dimensions and weight. We will return live rates of available services in just seconds. It's fast and free.
A: Measure the exterior dimensions of your bike box for shipping with a tape measure. For a rectangular box or case simply measure the longest distance of three sides of your bike box or case. For a non-rectangular box or case you have to measure all sides in the same direction and use the longest measurement for each dimension, this drawing an imaginary box into which your case would just fit. Currently our system is set to work in inches. If measuring in centimeters, remember to convert to inches using the conversion: 1 inch = 2.54 cm. Round half inches up to the next whole inch.
Dimensions needed to find rates
LENGTH - the longest side
WIDTH - the shortest side
HEIGHT - the second longest side
A helpful hint for those without a tape measure. Many bike box manufactures list the external dimensions on the outside of the box. For example the following box is listed as 1430x220x770. Converting that to inches would be.
143 / 2.54 = 56.30 inches
22 / 2.54 = 8.66 inches
77 / 2.54 = 30.31 inches
So the dimensions to use to find shipping rates would be Length 56, Width 9, Height 30.
Review the Services to verify the package will be accepted
and for Hold
please see How To Search for a FedEx Location
Select Business for the Address Type and enter "FedEx
Location" for the Company field
Enter the First, Last Name and Phone Number of the
Recipient picking up
FedEx staff will release package(s) with a government
issued ID to the Recipient name on the Label
Please have Tracking Number available for Pickup
Once the package is delivered to the FedEx location,
Recipient has 5 business days to pickup.
note: enter the Ship From address on the label (if for
some reason) the package needed to be returned. If no one
will be at the return address (such as Residential), then enter the
address of the FedEx location you plan to drop off, then at least the
package will be securely held, this is especially important when a
Round-Trip has been booked.
note: a FedEx location is not obligated to call to inform
that a package has arrived, so please share the tracking information
with the Recipient
A: When placing your order, select “Bike Shop” from the “Address Type” menu and enter the name of the bicycle shop as the “company name." Then enter your name and the shop's address and phone. Be sure to select the “Pickup Box” option so that the courier knows to enter the shop for your package. Always call the ahead and ask if it is OK to ship to or from the shop.
A: When placing your order, select “Hotel” from the “Address Type” menu and enter the hotel’s information along with your name. Due to increased security measures, many hotels will refuse delivery if your name is not on the hotel’s registry. If the room is not in your name, be sure to call ahead and add your name to the reservation so that the hotel will accept delivery of your bicycle.
For return shipments, selecting the pickup option will inform the courier to check with the concierge for your package. Make sure that the hotel places the package in the designated pickup area.
Please note that ground shipping orders must always be placed at least a day ahead of the actual pickup.
Enter a Postal Code or detailed street address to find a location convenient to the Recipient address.
Click the Filter button, select Staffed and Office Print, click the X to close gray window, select a location.
Review hours of operation, click on the Services tab to verify the location will "Hold Ground or Express package at location for pickup"
If "Hold" is not listed, your package will be refused and sent back to the Ship From address at your expense. All FedEx Office Print and Ship Centers accept
Ground and Express for Hold, and most FedEx Authorized Shipping Stores, but we ALWAYS recommend calling any location to verify the acceptance
of packages for Hold. "FedEx Ship Centers" DO NOT Hold Ground packages!
Review Last Call Pickup times. Each business day, a Ground and Express driver gathers all the packages by the times posted,
drop off by that time, and your package will be picked up!
A: While Bikeflights allows you to book shipments as far in advance as you would like, labels are only generated 10 days prior to the ship date. Orders placed within the 10 day window will immediately receive labels after purchase.
If you are still waiting on a label within the 10 day period, verify your email address, make sure you have not exceeded your email storage limit, and check your spam folders. Contact us at email@example.com or at 541-705-2453 if the labels have yet to appear.
A: Bikeflights will email your shipping labels to the email address provided in your initial order. The labels arrive to your inbox as PDF attachments which are easy to open and print using Adobe Reader: http://adobe.com/products/reader.html
A: If you missed delivery of your bicycle, the courier will leave a slip of paper with instructions and a contact information to reschedule the delivery. Generally, redelivery occurs the next day. If you need your bicycle beforehand, please call us at 541-705-2453 and we might be able to reroute the package to a pickup location.
A: If you are comfortable leaving your bike unattended outside, you do not need to be present for the pickup. Leave your package by the front door or provide instructions to your courrier ahead of time for a package waiting out of plain sight. Couriers will not open garage doors or enter your residence. The package must be accessible from outside your home.
A: Yes. You can drop off before your ship date on your label. Doing so, will push your delivery date forward and give you added piece of mind against a weather delay. Please note, if you drop off after the ship date your ship date, you will reset your delivery date and delivery guarantee.
For your protection, when the Declared Value of a shipment is over 500 usd or more, then a Direct Signature is required for delivery.
BikeFlights uses the Direct Signature option, meaning a person at the delivery address (not the person) must sign for the shipment, the driver may not obtain a signature nor deliver the shipment to a neighboring residence or business.
If a delivery attempt has been made, a door hanger will be left to document such attempt, but the door hanger CANNOT be signed, a physical person at the address must sign to deliver.
If you wish to require a signature at delivery, select the Declared Value of the shipment as 500 usd in the drop-down menu. Since a Direct Signature is a surcharge item, this is the cheapest and easiest way to require one.
A: Enter the phone numbers associated with the “ship from” and “ship to” addresses in case the courier needs to call someone at either of those locations. If you are shipping from a carrier location, enter the phone number of the person whose name is printed on the label and will be handling the drop-off and pickup.
A: Use tie-on luggage tags which are free and available at FedEx Office Print & Ship Centers.
Shipping bike cases are great protection for your bike, however, there is no adequate way to adhere a label to the shell or fabric, and we do not want the label pulling off during transit thus delaying your shipment.
Use two tie-on luggage tags and three clear mailing pouches for each case and each stage of your shipment. Print three copies of the same label, slide label into mailing pouch, then stick the mailing pouch onto tie-on luggage tag.
Zip-tie on two luggage tags to the outside of the case and place one inside the case as a backup. Packages are allowed to have multiple copies of the SAME label, please remove all other labels to not conflict.
A: Packages with a Declared Value under $499 USD do not require a Direct Signature for delivery. The driver will leave the package at the doorstep.
Packages with a Declared Value of $500 or more will require a signature to that address.
If you wish to have a Direct Signature for delivery, see "How do I add a signature for proof of delivery?"
A: First, adjust your Delivery Date using the number of Transit Days in the quote to nail the desired Ship/Pickup Date. Then continue on to create your shipment and on the detailed address page, select "Yes, please pickup" below the Stage 1 Ship From address.
If booking a Round-Trip, you can also check the Pickup box for Stage 2 for your return.
Take note: please verify the information keyed in before purchasing your label. If already purchased and need to make a change, DO NOT go back and attempt to change on the website, you will be billed again. Simply send us an email at firstname.lastname@example.org and we will change or adjust for free.
A: We know that bike trips get canceled or sales fall through, so we offer full refunds on all shipments up to 60 days after the purchase date. Refunds may to up to 7-10 days to post to your account after your request date.
Note: Please do not file a chargeback with your credit card company as that will slow your refund. Please email or call us first so we can quickly process your refund.
A: To begin the claims process with Bikeflights, please email email@example.com or call 541-705-2453 immediately. Have your order number and tracking number handy. For damaged bicycles, please send photos of the damage along with a description and repair estimate within 72 hours of delivery.
Bikeflights reviews claims with bicycle industry experts and carriers typically within 7-10 days. If your claim is approved, Bikeflights will decide to repair or replace the damaged item. Claims may be denied for a number of reasons, most commonly related to insufficient bicycle packaging. Please consult our packing guide to ensure that your bicycle is adequately prepared to ship.
A: Declared value is not insurance coverage. The declared value of a package represents Bikeflight's maximum liability for the package in the case of loss or damage by a carrier. If no value is declared, Bikeflight's maximum liability for loss or damage to the package is $100. Bikeflights uses a third-party vendor to protect packages with values declared in excess of $100.
Bikeflights is not liable for loss or damage to a package that is not properly packed to withstand the series of movements through the package shipping environment. If you declared a value for the package in excess of $100, Bikeflights will not reimburse the sender for the damage.
A proof of value must be provided on all claims. This proof may come in the form of an invoice, sales receipt, appraisal, or value of a “like” item that can be verified. Bikeflights cannot reimburse for “sentimental value,” whose value cannot be determined.
In the event of damage or loss, you must prove the value of the merchandise, regardless of the value declared. The declared value is the maximum amount that Bikeflights will pay on a claim, subject to proof of the declared value.
Bikeflights will determine on a case-by-case basis whether the damage is repairable or requires replacement, and facilitates the process of restoration between the customer and carrier.
A: No. Containers are intended to protect their contents and are therefore not covered by declared value. Coverage extends solely to contents. However, Bikeflights can still help you with repair and replacement from the case manufacturer. Please send case information, tracking numbers, and photos of damage to firstname.lastname@example.org.
A: Declared value protects the contents of your bicycle box or case against loss or damage as a result of accidental mishandling by a carrier. You can specify the value of your shipping contents when creating an order online. That value amount serves as the maximum cost amount for either repair or replacement to your shipping contents. Bikeflights will determine on a case-by-case basis whether the damage is repairable or requires replacement and facilitates the process of restoration between the customer and carrier.
Conditions apply: customer responsible for sufficiently packing bicycle for transport. Please consult our packing guidelines, support, or a local bike shop to ensure sufficient packing. Declaring a value does not relieve customer responsibility for packing. Coverage does not include protection of bicycle box or case, improperly secured parts, or pieces inadequately encased in shipping container.
The return ship date is the date you will drop off your bike at a nearby FedEx location or we will pick up your bike for your return trip. When set the return ship date, we return the available shipping speeds to your destination along with the delivery dates and rates for each. As needed you can also adjust return date until your delivery date when you want.
Please note your label is still valid for several days after your ship date.
Within the US, the max size for Ground and Express is 165 in (L +2H + 2W) with Freight service usually available for larger boxes and cases. Internationally, the max size for Ground and Express is 130 in (L +2H + 2W) but Freight service is NOT always available.
When creating an order online, you can to enter the value of your shipping contents. This amount sets the maximum Liability Coverage coverage for your bike. The value is also declared for Customs when shipping internationally. By default, all shipments on BikeFlights are valued up to $100. A shipment with a value of $500 or higher require a direct signature for delivery.
A Pickup is the day you wish to have your package(s) scheduled to be picked up by the package handler.
The pick up window is:
Ground: Monday through Friday, 10am until 6pm
Express: Monday through Saturday, 10am until 6pm
Please select this service option to Pickup your bike from a bike shop, hotel, business or residence. You do not have to be present for a Pickup at these locations, even for residence (as long as the package is available and you are comfortable leaving the package unattended). Pickups cannot be scheduled at a certain time since every route is different.
Take note that Ground packages cannot be picked up the same day you book your shipment.
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