Support support hours are Monday through Friday, 10am to 7pm EST. You can contact us at or 541-705-2453. We will make every attempt to respond to your request within a few hours. To get answers faster, check out FAQs and glossary below.


  • Q: Does ship internationally?
  • Q: Which carrier does use to ship?
  • Q: What types of bicycles does ship?
  • Q: Does ship bicycle travel cases?
  • Q: Is it safe to ship by bicycle in a cardboard box?
  • Q: Does ship bicycle bags or soft cases?
  • Q: Does offer door to door service?
  • Q: What if I have to cancel my shipment?
  • Q: Who do I contact if I need help?
  • Q: How much does it cost to make changes to shipments?


  • Q: Where is my shipping label?
  • Q: When will I receive my return label?
  • Q: How do I get my shipping labels?
  • Q: What phone number should I enter on the shipping label?


  • Q: What can I do if I miss a delivery attempt?
  • Q: Do I need to be home for a pickup?
  • Q: How do I ship to and from a bicycle shop?
  • Q: How do I ship to and from a hotel?
  • Q: Can I drop off my package on a different day than the printed ship dates?

International Shipping

  • Q: What information is needed to ship internationally for a sale?
  • Q: Does ship to APO or FPO military addresses?
  • Q: What information is needed to ship internationally for travel?

Shipping Insurance

  • Q: What is shipping insurance?
  • Q: Is my bicycle case covered by shipping insurance?
  • Q: What kind of shipping insurance does offfer?
  • Q: How and when do I purchase shipping insurance from
  • Q: What are normal shipping conditions?
  • Q: What is not covered by shipping insurance?
  • Q: What is declared value?


  • Q: What do I do if my bike is damaged or lost during shipping?
  • Q: Why might a claim not be honored?


  • Country
  • Round Trip
  • One Way
  • Postal Code
  • Return Ship Date
  • Number of Boxes and Cases
  • No. (for Box or Case)
  • Type or Model
  • Dimensions
  • Value
  • Pickup