Support

Bikeflights support hours are Monday through Friday, 10am to 7pm EST. You can contact us at support@bikeflights.com or 541-705-2453. We will make every attempt to respond to your request within a few hours. To get answers faster, check out FAQs and glossary below.

General

  • Q: Which carriers does Bikeflights use to ship?
  • Q: What types of bicycles does Bikeflights ship?
  • Q: Does Bikeflights ship bicycle travel cases?
  • Q: Does Bikeflights ship bicycle bags or soft cases?
  • Q: Does Bikeflights offer door to door service?
  • Q: What are the size or weight restrictions when shipping a bike?

Packing

  • Q: Is it safe to pack by bicycle in a cardboard bike box?
  • Q: What kind of tape should I use to seal a cardboard bike box?
  • Q. Will the driver bring a box and packing materials?

Finding Rates

  • Q: What is difference between delivery and ship date?
  • Q: How should I weigh my bike?
  • Q: How much does it cost to ship a bike?
  • Q: How to measure your bike box for shipping?
  • Q: What should I enter as a postal code for countries without a postal codes?
  • Q: How to carriers calculate size?

Creating a Shipment

  • Q: How do I ship to and from a FedEx Office?
  • Q: How do I ship to and from a bicycle shop?
  • Q: How do I ship to and from a hotel?
  • Q: How do I search for a FedEx location?

Purchasing Labels

  • Q: Where is my shipping label?
  • Q: When will I receive my return label?
  • Q: How do I get my shipping labels?

Shipping

  • Q: What can I do if I miss a delivery attempt?
  • Q: Do I need to be home for a pickup?
  • Q: Can I drop off before my ship date?
  • Q: How do I add a signature for proof of delivery?
  • Q: What phone number is entered on the shipping label?
  • Q: How do I attach my label to my bike case?
  • Q: Is a signature required for delivery?
  • Q: What additional information is needed to ship a sold item internationally?
  • Q: How do I schedule a pickup?
  • Q. When should I have my bike arrive if I am entered in an event?

International Shipping

Cancel

  • Q: How do I get a refund?

Declared Value

  • Q: What should I do if my package is lost or damaged?
  • Q: What is declared value? Is it insurance?
  • Q: Does declared value cover my bicycle case?
  • Q: What does the declared value cover?

Glossary

  • Country
  • Round Trip
  • One Way
  • Postal Code
  • Return Ship Date
  • Number of Boxes and Cases
  • No. (for Box or Case)
  • Type or Model
  • Dimensions
  • Value
  • Pickup