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Frequently Asked Questions

General

  • Q: Who should I call if I need help?
  • Q: What types of bicycles does BikeFlights.com ship?
  • Q: Which carrier does BikeFlights.com use to ship?
  • Q: Does BikeFlights.com ship internationally?
  • Q: Does BikeFlights.com offer pickup service?
  • Q: Does BikeFlights.com ship bicycle travel cases?
  • Q: Is it safe to ship by bicycle in a cardboard box?
  • Q: Does BikeFlights.com ship bicycle travel cases?
  • Q: How much does it cost to make changes to shipments?
  • Q: Does BikeFlights.com offer group discounts?
  • Q: What if I have to cancel my shipment?

Packing

  • Q. Will the driver bring a box and packing materials?
  • Q: Is it safe to pack by bicycle in a cardboard bike box?
  • Q: What kind of tape should I use to seal a cardboard bike box?

Labels

  • Q: What phone number should I enter on the shipping label?
  • Q: Where is my shipping label?
  • Q: When will I receive my return label?
  • Q: How do I get my shipping labels?
  • Q: How do should I attach my label to my case?
  • Q: Should I place an extra copy of the label inside my case?

Shipping

  • Q: What can I do if I miss a delivery attempt?
  • Q: Do I need to be home for a pickup?
  • Q: Can I drop off my package on a different day than the printed ship dates?
  • Q: How do I ship to and from a bicycle shop?
  • Q: How do I ship to and from a hotel?
  • Q: How do I ship to and from a FedEx Office?

International Shipping

  • Q: Does BikeFlights.com ship to APO or FPO military addresses?
  • Q: What information is needed to ship internationally for a sale?
  • Q: What information is needed to ship internationally for travel?
  • Q: Are duties and taxes included in the shipping cost?

Declared Value Program

  • Q: What is the Declared Value Program?
  • Q: Why purchase declared value protection?
  • Q: What is not covered by the Declared Value Program?
  • Q: Is my bicycle case covered in the declared value program?
  • Q: What are normal shipping conditions?

Claims

  • Q: What do I do if my bike is damaged or lost during shipping?
  • Q: Why might a claim not be honored?

Glossary

  • Country
  • Round Trip
  • One Way
  • Postal Code
  • Return Ship Date
  • Number of Boxes and Cases
  • No. (for Box or Case)
  • Type or Model
  • Dimensions
  • Value
  • Pickup

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