Contact Us

Support Center

Find answers to frequently asked questions in our Support Center.

Check Out Our FAQS

Need help shipping your bike or looking for help with an existing order?

Our Support Team is ready to help. Click the blue Chat icon in the lower right-hand corner of your screen to connect with a Support agent.
Mon-Fri: 6 AM-6 PM PT
Sat-Sun: 7 AM-1 PM PT
Also available via phone, +1 (541) 705-2453

8000 N Fowler Ave
Portland, OR, 97217

Outside of operating hours? Email our Support Team. We will reply to your message within 24 hours of receiving it.

Need to file a claim?

The place to start is our easy-to-use claim form. It takes about 5 minutes to complete and it will walk you through providing the documentation we need to submit your claim to our insurer. From there our Claims Team will take the lead and work with you and our adjusters to get your claim approved and paid.

Start A Claim

Report a Bug

Help us keep running smoothly and get some free Bikeflights Schwag for your effort. JAM is a Chrome Extension that installs in seconds, allows you to video report what is on your screen, add a description and easily email it to our developers at



Would you like to join a fast-growing, global bike shipping company trusted by riders worldwide? You’ll be part of the team that makes Bikeflights the best way for riders, bike shops, events and cycling businesses to ship bikes, wheels and gear.


Sorry, we are not currently hiring. But please check back —we are growing and always looking for motivated individuals committed to getting more people on bikes and enabling them to realize their goals and dreams.