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When ordering our services or registering on our site, you will be asked to create a user account and to enter the personal information that we need to process your transaction or respond to your request. This information may include, depending on the specific task, your name, date of birth, email address, mailing address, phone number, credit card and other payment information (e.g., PayPal), company name, shipping information (including pickup and drop off destinations), location (to locate bicycle shops near you) and other details to help us handle your order or your BikeFlights.com experience.
For claims and shipping purposes, we and our partner carriers, UPS and FedEx will also collect some or all of the following: sales invoice information and images; return/repair authorization forms; passport information; driver’s licenses; bike and contents; travel itineraries; and event registrations.
We offer the opportunity to provide additional information when you set up a BikeFlights.com user account or in connection with Live Chat discussions with our representatives. The information you disclose to us in these circumstances is completely voluntary but helps us improve your BikeFlights.com experience. Any of the above information may be collected and stored to coordinate or improve your BikeFlights.com experience and/or perform the services that you’ve requested under your agreement with us.
We collect information from you when you visit our website, set up an account on our website, place an order, subscribe to a newsletter, fill out and submit a form, respond to a survey or marketing communication, surf the website, use other site features or respond to a customer support inquiry. We also collect information through our cloud-hosted contact management system, e-mail, phone calls and other correspondence.
We use your personal information in the following ways:
You are responsible for choosing a secure password when we ask you to set up a password to access parts of our site. You should keep this password confidential, and you should choose a password that you do not use on any other site. You should not share your password with anyone else, including anyone who claims to work for us. You should change your password from time to time to help ensure that your account remains safe.
For your convenience we may retain payment information received from our payment processing partners (for example, PayPal’s proprietary “payment tokens,” which do not provide your actual card number) for up to 60 days in order to expedite future orders and to automate the billing process. Your credit card information is not routinely stored on our systems and is instead immediately forwarded to our payment processing partners. Any payment information received from our payment processing partners is encrypted and unreadable by other customers and our staff. We retain order information indefinitely to further our legitimate interests in evaluating trends in marketing, repeat orders, customer needs and wants and other business markers.
In addition to cookies, we and third parties we authorize may use other technical methods to collect and store your data, including, without limitation, web beacons, pixel tags, remarketing tags and other anonymous identifiers to your device. A “web beacon” is a type of technology that lets us know if you visited a certain page or whether you opened an email. A “pixel tag” or “remarketing tag” is a type of technology placed within a website or email for the purpose of tracking activity, which is often used in combination with cookies. Other “anonymous identifiers” are random strings of characters used for the same purposes as cookies, such as with mobile devices where cookie technology is not available.
You can control how cookies and similar internet tracking technologies are used to track and log your online activities in several ways, including:
Identified below are situations where we may share personal information with third parties in a manner that is consistent with our legitimate interests and the rights and freedoms of our customers, website visitors and other individuals whose personal information may be disclosed.
Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us, once per calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year To obtain this information from us, please send an email message to firstname.lastname@example.org with “Request for California Privacy Information” on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response. Not all information sharing is covered by the “Shine the Light” requirements, and only information on covered sharing (if any) will be included in our response.
To protect children's personal information and to meet the standards of the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect any personal information from children under the age of 13. The website and service is a general audience service for users 18 and older and is not geared toward children. If you are under the age of 18, you should not use this service or website and should not submit any personal information to us.
Processing Takes Place in United States. BikeFlights is based in the United States and follows the information and consumer protection laws of the United States and its individual states. If your personal information originates outside the United States, it will be transferred to, stored in, and processed in the United States. Data that is transferred in connection with your use of our website is primarily processed and stored in private cloud centers provided by Google in the United States, although we may from time to time use data processing and storage vendors in other countries or territories.
European Residents. If you reside in an EU Member State or other EEA country, you may have certain rights under the General Data Protection Regulation (“GDPR”) and related national legislation with respect to your personal data we process. We and our subcontractors and third-party service providers process your personal data as necessary to take steps at your request prior to entering into a contract you, to fulfill an order you place with us and to contact you for legitimate marketing purposes (and from which you can unsubscribe at any time).
The following is a brief and partial summary of some of the rights and protections of the GDPR for general guidance only. Detailed information is available at: https://www.eugdpr.org/
You may have the rights, among others and as permitted by the GDPR, to the following: to know whether we are processing your personal data and what personal data we have; to have your personal data corrected; to object our processing under certain circumstances; to ask us to delete your personal data under certain circumstances, for example, when your personal data is no longer necessary for the purposes for which it was collected and to receive copies of the personal data that you provided to us, in a commonly used and machine-readable format.
BIKEFLIGHTS, LLC. (bikeflights.com)
8316 N. Lombard Street #351
Portland, OR 97203
Mon-Fri: 6AM-6PM PST
Sat-Sun: 7AM-1PM PST