Privacy Policy

BIKEFLIGHTS, LLC (“”, “we”, “us”, “our”) respects the privacy of our website users, customers, business partners and others interested in (“you” or “your”). This Privacy Policy (“Privacy Policy”) explains how and why we collect, process, and in some circumstances share your personal information.

What Personal Information Do We Collect When You Visit Our Website?

The term "personal information" as used in this Privacy Policy refers to: (1) information that identifies you directly such as your name, street or e-mail address, driver’s license and passport number and payment card information; and (2) information that may be identified with you indirectly, such as your device IP address, device ID and data from cookie and similar internet technologies.

When ordering our services or registering on our site, you will be asked to create a user account and to enter the personal information that we need to process your transaction or respond to your request. This information may include, depending on the specific task, your name, date of birth, email address, mailing address, phone number, credit card and other payment information (e.g., PayPal), company name, shipping information (including pickup and drop off destinations), location (to locate bicycle shops near you) and other details to help us handle your order or your experience.

For claims and shipping purposes, we and our partner carriers, UPS and FedEx will also collect some or all of the following: sales invoice information and images; return/repair authorization forms; passport information; driver’s licenses; bike and contents; travel itineraries; and event registrations.

We offer the opportunity to provide additional information when you set up a user account or in connection with Live Chat discussions with our representatives. The information you disclose to us in these circumstances is completely voluntary but helps us improve your experience. Any of the above information may be collected and stored to coordinate or improve your experience and/or perform the services that you’ve requested under your agreement with us.

When Do We Collect Information?

We collect information from you when you visit our website, set up an account on our website, place an order, subscribe to a newsletter, fill out and submit a form, respond to a survey or marketing communication, surf the website, use other site features or respond to a customer support inquiry. We also collect information through our cloud-hosted contact management system, e-mail, phone calls and other correspondence.

How Do We Use Your Information?

We use your personal information in the following ways:

  • To set up your account so that we can accept and process your orders for products and services;
  • To process your transactions, fulfill your customer service and other requests and communicate with you about your orders;
  • To manage and track delivery of your shipment, including customs clearance where required;
  • To enable you to track your shipping order;
  • To verify your identity;
  • To process reports of loss or damage;
  • Further our legitimate interest in building our relationship with you by sending our newsletter, marketing new services, providing special offerings and alerts and obtaining feedback about your needs, interests and ways we can improve our products and services. If you receive e-mail marketing messages from us, you will be able to unsubscribe at any time;
  • To personalize our users’ website experience and deliver the type of content and product offerings in which you are most interested; and
  • To administer contests, promotions, surveys and other site features.

How Do We Protect Your Information?

We use commercially reasonable security technology to meet the standards of this Privacy Policy. Although we make reasonable efforts to protect your personal information from unauthorized access, use or alteration, we cannot and do not guarantee the security of your information, and there is always a risk inherent in the electronic communication of information (including without limitation from unauthorized entry or use, telecommunication issues, hardware or software failure and other factors). All usernames, tracking numbers, shipment information and user account information you supply is encrypted via Transport Layer Security (TLS) technology. We do not retain credit card information on our systems. For more information, see the section entitled “How Long Do We Keep Personal Information?”

You are responsible for choosing a secure password when we ask you to set up a password to access parts of our site. You should keep this password confidential, and you should choose a password that you do not use on any other site. You should not share your password with anyone else, including anyone who claims to work for us. You should change your password from time to time to help ensure that your account remains safe.

How Long Do We Keep Personal Information?

For your convenience we may retain payment information received from our payment processing partners (for example, PayPal’s proprietary “payment tokens,” which do not provide your actual card number) for up to 60 days in order to expedite future orders and to automate the billing process. Your credit card information is not routinely stored on our systems and is instead immediately forwarded to our payment processing partners. Any payment information received from our payment processing partners is encrypted and unreadable by other customers and our staff. We retain order information indefinitely to further our legitimate interests in evaluating trends in marketing, repeat orders, customer needs and wants and other business markers.

We retain your shipment information for 90 days. Your shipment information includes your travel itinerary and passport information for international travel. For information about how long our shipping partner, Federal Express, retains your information, please visit the UPS Privacy Policy at and the Federal Express privacy policy at We retain your contact information while actively doing business with you and may continue to keep you on our mailing list to provide information about new products and services until you ask to be removed from our list or until we no longer have indication that you are interested in receiving our communications. See the section “How to Contact Us.”

How and Why Do We Use Cookies?

Cookies are small files that a website or its service provider transfers to your computer's hard drive through your web browser (unless you disable) that enable the site's or service provider's systems to recognize your IP address and browser and to capture and remember certain information. We use cookies to:

  • Help remember and process your shipping or other order.
  • Understand and save your account login information and preferences for future visits.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use authorized third-party services that track this information on our behalf.

Other Data Collection Technologies

In addition to cookies, we and third parties we authorize may use other technical methods to collect and store your data, including, without limitation, web beacons, pixel tags, remarketing tags and other anonymous identifiers to your device. A “web beacon” is a type of technology that lets us know if you visited a certain page or whether you opened an email. A “pixel tag” or “remarketing tag” is a type of technology placed within a website or email for the purpose of tracking activity, which is often used in combination with cookies. Other “anonymous identifiers” are random strings of characters used for the same purposes as cookies, such as with mobile devices where cookie technology is not available.

How to Restrict or Disable Cookies or Opt-Out of Personalized Advertising:

You can control how cookies and similar internet tracking technologies are used to track and log your online activities in several ways, including:

  • Managing the preference settings on your browser and device to warn you when a cookie is sent or to disable cookies.
  • Communicating directly with Google as explained in Google’s privacy policy, available at:
  • Purchasing a utility from an independent software provider that you install on your computer or mobile browsers to make website visits anonymous.
  • Visiting to learn more about personalized advertising and how to opt-out of personalized advertising on your web browser and mobile apps by companies participating in the Digital Advertising Alliance.

If you restrict the use of cookies and other technologies, some of our website services cannot be fully utilized. If you choose to restrict personalized advertising, you will still receive ads, but they will not be personalized.

When and Why Do We Disclose Personal Information to Third Parties?

Identified below are situations where we may share personal information with third parties in a manner that is consistent with our legitimate interests and the rights and freedoms of our customers, website visitors and other individuals whose personal information may be disclosed.

  • Shipping and assembly services; events. We contract with UPS, FedEx and other third-party shippers and local bike shops to provide packing and assembly services. To provide their services, we transmit your shipment details and contact information to them as needed to fulfill your transaction (including name, tracking number, shipping label, ship date, pickup confirmation number and, in some instances, employment or education relocation acceptance letters). If you order assembly services, we will arrange for that service with a local bike shop and provide them with your contact information and delivery date. For some events, we may also provide shipping information to event directors.
  • Customer communications and administrative services. We partner with Freshworks, Inc. and its affiliated companies to administer certain of our website services and the back end technology to assist customers, including Freshdesk (helpdesk functionality), Freshcaller (call center services), and Freshchat (online chat services). Freshworks describes how it handles our customers’ data in its own privacy policy, available at
  • Service Providers. We share information with third party service providers who provide support for our business operations. These may include payment processing, identity and credit verification, hosted services such as those used to track and ticket questions and service requests and to process reservations and registrations for events and loyalty programs, data center and other data storage, technology support services, email marketing services and e-commerce contact management services. We use commercially reasonable measures to select service providers who demonstrate their commitment to protecting the personal information we entrust to them and who maintain privacy guidelines that are consistent with our Privacy Policy.
  • Website analytics. We use cookie-based tracking such as Google Analytics and other third-party services to generate statistics about website visitor activity. Information about how Google Analytics collects and uses this information is available at: These tools help us better understand the ways in which people use our website and identify users who may be interested in receiving marketing communications about our products and services. For more information, see the section titled, “How and Why Do We Use Cookies” and “Other Data Collection Technology.”
  • Personalized Advertising. We use Google AdSense Advertising on our website to help us identify cyclists who may be interested in our services and may send marketing or advertising messages to those individuals. We also use these analytics to locate individuals who have previously visited our site and expressed interest in our services but have not yet become customers. Google's advertising requirements are detailed in Google's Advertising Principles, available at:
  • Direct Marketing. We use third-party e-mail marketing services to assist us in sending our monthly Newsletter and e-mail messages to you. These services will have your contact information. You may unsubscribe from these marketing communications at any time.
  • Legal Compliance, Safety and Security. We may disclose personal information to law enforcement, legal authorities and other authorized third parties in order to comply with laws, regulations, court orders or other legal obligations or to assist in an investigation, to protect our rights and property or the rights or safety of third parties, to enforce our Terms and Conditions, this Privacy Policy or agreements with third parties or for crime-prevention purposes.
  • Business Transactions. If were to undertake a sale or transfer of business assets or another kind of business transaction, we may disclose or transfer personal information subject to appropriate confidentiality and use restrictions, and we may retain a copy of the information post sale or transfer.

Links to Third-Party Sites and Social Media Platforms

This Privacy Policy applies only to personal information collected by Bikeflights. Our website may display or provide links to third-party content, websites, social media networks, applications or services, including through third-party advertising (“Third-Party Sites”). Additionally, like many businesses, maintains an online presence on various social media platforms, including, Instagram and Twitter (“Social Media Platforms”). When you interact with our pages on these Social Media Platforms, including “Liking” our pages, sending us direct messages or submitting other information, your information is subject to the data practices of these services. has no control over the privacy practices, content or method of collecting information by Third-Party Sites or Social Media Platforms.

These Third-Party Sites and Social Media Platforms may place their own cookies or other files on your computer, collect data or solicit personally identifiable information from you. This Privacy Policy addresses the use and disclosure of information that we collect from you through this website. does not endorse, approve or certify these Third-Party Sites or Social Media Platforms, and we do not guarantee their accuracy, completeness, legality, or any other aspect. We recommend that you check the applicable privacy policy and settings of the Third-Party Sites and Social Media Platforms.

To the extent receives any data collected about you from any Social Media Platform or Third-Party Sites, we provide that data with the protections outlined in this Privacy Policy.

California Privacy Rights

Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us, once per calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year To obtain this information from us, please send an email message to with “Request for California Privacy Information” on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response. Not all information sharing is covered by the “Shine the Light” requirements, and only information on covered sharing (if any) will be included in our response.

COPPA (Children Online Privacy Protection Act)

To protect children's personal information and to meet the standards of the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect any personal information from children under the age of 13. The website and service is a general audience service for users 18 and older and is not geared toward children. If you are under the age of 18, you should not use this service or website and should not submit any personal information to us.

Information for Our International Users

Processing Takes Place in United States. Bikeflights is based in the United States and follows the information and consumer protection laws of the United States and its individual states. If your personal information originates outside the United States, it will be transferred to, stored in, and processed in the United States. Data that is transferred in connection with your use of our website is primarily processed and stored in private cloud centers provided by Google in the United States, although we may from time to time use data processing and storage vendors in other countries or territories.

European Residents. If you reside in an EU Member State or other EEA country, you may have certain rights under the General Data Protection Regulation (“GDPR”) and related national legislation with respect to your personal data we process. We and our subcontractors and third-party service providers process your personal data as necessary to take steps at your request prior to entering into a contract you, to fulfill an order you place with us and to contact you for legitimate marketing purposes (and from which you can unsubscribe at any time).

The following is a brief and partial summary of some of the rights and protections of the GDPR for general guidance only. Detailed information is available at:

You may have the rights, among others and as permitted by the GDPR, to the following: to know whether we are processing your personal data and what personal data we have; to have your personal data corrected; to object our processing under certain circumstances; to ask us to delete your personal data under certain circumstances, for example, when your personal data is no longer necessary for the purposes for which it was collected and to receive copies of the personal data that you provided to us, in a commonly used and machine-readable format.

If you believe that the processing of your personal data infringes applicable data protection laws, you may have the right to lodge a complaint with a competent data protection supervisory authority, in particular in the EU Member State where you reside, work or the place of the alleged infringement. We encourage you to contact us directly if you have questions or concerns regarding our processing of your personal data or this Privacy Policy. See the section titled “How to Contact Us.”

How to Contact Us

If have any questions, concerns, or complaints about your personal information or this Privacy Policy please contact us using the information below. If you would like to unsubscribe from communications with us, please email and include “Unsubscribe” in the subject line or click the “Unsubscribe” link in the email from us.

8316 N. Lombard Street #351
Portland, OR 97203

Changes to this Privacy Policy

From time to time, we may change or add to this Privacy Your continued use of our website after we make changes is deemed to be your acceptance of those changes, so please check the Privacy Policy periodically for updates. You should not use our website or submit personal information to us if you do not agree to the terms of our Privacy Policy.

The effective date of this version of our Privacy Policy is January 4, 2019.