Here’s a step-by-step look at how to file a claim, which typically takes less than five minutes.


Fill out the claims form

Provide order details, describe the damage or loss, and upload some photos. The more detailed information you provide, the faster we can process your claim. Once you submit the claim, our claims team will get to work.


We process your claim

Our claims team, which consists of fellow cyclists who ride and know bikes, will review the information submitted in accordance with our Shipping Policy. We’ll let you know if additional information is needed.


We follow up

A claims team member will notify you regarding the resolution of your claim. If your claim is approved, we will contact you to determine the best payment method. Approved claims are paid within seven business days.

Need Assistance?

For claims assistance, email

For general help, email

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