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BikeFlights.com Shipping Policy

Read on for information about BikeFlights.com’s shipping services to learn what you need to know before you ship.

1. Shipping Service

BikeFlights.com ships thousands of bikes each month. Our value-added services make shipping your bike and bike gear convenient, reliable and affordable. We partner with top carriers to deliver your bike and gear to its destination.

Throughout your BikeFlights.com shipping experience - from order, through delivery, and to claims - our friendly Customer Support staff, all fellow cyclists, take care of you and your shipment.

When you ship with BikeFlights.com, you agree to our Terms of Service and those of our partner carriers. See: FedEx Service Guide.

2. Ordinary Shipping Conditions

Experienced bicycle shippers understand ordinary shipping conditions and choose their packaging to safely protect their contents.

It is normal for your bike to travel hundreds or even thousands of miles over changing road surfaces in the back of a truck or in a plane’s cargo hold. This means that your bike is subject to vibrations of varying frequencies and amplitudes when driven over uneven roads or flown through turbulence. Therefore, you should always secure into place all contents within your package including the protective padding and foam.

It is also normal for carriers to place packages on their largest and most stable side so that the packages are less likely to tip over and be damaged while falling over or to damage other packages on which they could fall. Bike boxes, generally being tall and narrow, are often laid on the side with the largest surface area - much in the way that most of us would set a bike box in the back of a car while transporting it to the local carrier drop-off.

When you ship with BikeFlights.com, you acknowledge that under ordinary shipping conditions your bike will be subject to vibration, changes in orientation, contact with other packages and possible drops from waist height.

3. Proper Packing is Required

Bicycles, wheels and gear are unique commodities, with unusual shapes, light weights and many externally facing attachments. Thus, they require specialized packaging to withstand ordinary shipping conditions. Bike manufacturers employ packaging engineers to design packaging to safely protect bikes during shipping from their factory. By and large, they follow a set of industry standards, including protective foam, specialized plastic bits and strapping techniques.

To properly pack your own bike or gear, consult our packing guidelines and contact BikeFlights.com with any questions prior to your shipment.

If you do not want to pack your own bike, consult BikeFlights.com’s Bike Shop Finder to find a list of shops which you can hire to professionally and properly pack your bike or gear.

When you ship with BikeFlights.com, you acknowledge that your bike, wheels and gear are packed according to the industry standard practices detailed above (including the packing guidelines) to properly protect it.

4. Best Price

BikeFlights.com guarantees you the best price for bicycle shipping worldwide.

If you find a lower cost identical product or service from an online or local vendor after placing an order through BikeFlights.com, we will match the price and refund the difference.

To request a price match after purchase, please send Customer Support an image or URL of the competing offer for validation.

Terms and Conditions

  • Price match guarantee does not apply to locations that we don't offer service.
  • Shipping service match must include the identical carrier, dates, locations service, container and options.
  • Case products must be of equal make and model. Guarantee applies to the price of case and shipping, excluding duties and taxes.
  • All price match guarantee requests must be submitted within seven (7) days of purchase.
  • Refunds are processed to the credit card or paypal account used in original purchase, typically take 7-14 days and may not post until your next statement.

5. Delivery Guarantee

BikeFlights.com guarantees that your bicycle is delivered on time. If you are traveling with your bike, and it does not arrive on time, BikeFlights.com will pay you $100 per business day until it is delivered, up to $500 total per bike.

If you are shipping your bike for any other reason, and it does not arrive on time, BikeFlights.com will refund your shipping costs, not including the costs of additional shipping protection purchased under the Declared Value Program.

The Delivery Guarantee does not apply if

  • Bike is not picked up or dropped off on time as scheduled.
  • BikeFlights.com’s partner carrier experiences service interruptions due to weather, natural or man-made disasters, insufficient packaging, shipping of prohibited items, insufficiently attached labels or delays due to customs.
  • Bike is delivered any time on the scheduled day of delivery, even if it is after the scheduled delivery time.

If your bike does not arrive on time, please contact Customer Support and provide your tracking number.

All delivery guarantee requests must be submitted within seven (7) days of delivery.

6. BikeFlights.com Declared Value Program

BikeFlights.com cannot and does not guarantee that your properly packed bicycle or gear will not be accidentally damaged or lost during transit. We do offer, for additional charges, a supplemental declared value program (“Declared Value Program”) that offers limited protection for the properly packed bicycle contents of your box or case, but not for the case itself. Exposure to and risk of any loss in excess of the Declared Value is assumed by the customer. You may transfer this risk to an insurance carrier of your choice through the purchase of an insurance policy. Contact an insurance agent or broker if you desire such insurance coverage.

Our Declared Value Program is not insurance, BikeFlights.com is not an insurer. This is an optional service we provide in conjunction with our bicycle shipping services.

Our Declared Value Program covers packages shipped with BikeFlights.com only while in the possession of the carrier. IT DOES NOT COVER PACKAGES THAT HAVE GONE MISSING OR ARE STOLEN AFTER DELIVERY. When you select a declared value of $500 or more when creating your shipment on BikeFlights.com, your package will be delivered with a direct signature required.

Our Declared Value Program covers the lesser of either the repair or replacement cost of properly packed goods - up to the specified declared value - if such damage or loss occurs due to external forces beyond ordinary shipping conditions while in transit and in care, custody, or control of carriers.

When you ship with BikeFlights.com, you acknowledge that the Declared Value Program is optional, and if you choose the Declared Value Program, it only covers packages while in the possession of the carrier. The Declared Value Program is not a substitute for poor packing and the program WILL NOT cover damage to bicycles that were not packed according to industry standard practices. Your Declared Value Program claim will be denied due to insufficient packaging if you cannot document that your bicycle was properly packed (see our recommendations for documenting your packaging in Section 7 “Claims” below).

7. Know the Gaps - What Voids the Declared Value Program

Below is a list of the most commonly reported damage and the situations when the Declared Value Program is void because minimum industry standards were not met.

Claims of frame damage - such as but not limited to scratches, dings and dents sustained during shipping - are void if

  • You did not wrap the entire frame in dense foam padding; and
  • You did not secure your frame in place to keep it from contacting the other contents of your box or the sides of the box or case itself.

Claims of rear derailleur or rear derailleur hanger damage are void if

  • You did not remove your rear derailleur from its hanger and wrap it in foam before securing it to the inside of your frame; or
  • You did not shift the rear derailleur to its largest cog and install a manufacturer’s plastic rear derailleur protector shield.

Claims of damage to the wheels or by the wheels are void if

  • You did not place your wheels in a padded wheel bag; or
  • You did not remove axles or skewers and install manufacturer’s plastic end caps to protect wheel axles, then wrap the entire wheels in padding equivalent in function to a wheel bag; and secure to frame or interior plate.
  • You did not ship your disc wheels separately from your bike. Note: Loose items within a box can easily damage the soft foam structures of disc wheels.

Claims of damage to your frame and/or fork dropouts are void if

  • You did not install axle spacers between the frame rear drop outs or fork blades; or
  • You did not install spare hubs or axles between the frame rear drop outs or fork blades; or
  • You did not install manufacturer’s protective plastic axles between the frame rear drop outs or fork blades.

Claims of damage to your chainrings are void if

  • You did not install a foam block between your chainring(s) and the box or case; or
  • You did not install a foam block under your bottom bracket to prevent any direct contact with the rings.

Claims of damage to your brake/shift levers are void if

  • You did not wrap your brake/shift levers and any nearby bike components - such as your top tube in dense foam padding.
  • You did not orient your bars so that the brake/shift levers pointed toward the center of the box. Levers should not face toward any of the sides of the box so as not to come in contact with them.

Claims of damage to your case are void because

  • Our Declared Value Program applies just to contents, not containers.

When you ship with BikeFlights.com, you acknowledge that if you do not follow industry standard practices, you may forfeit any recovery under the Declared Value Program due to insufficient packing.

8. Declared Value

Customers may specify a shipment’s “Declared Value” when creating their shipment on BikeFlights.com. BikeFlights.com's maximum liability for accidental damage or loss (subject to all the requirements set forth herein) is the Declared Value you select. BikeFlights.com cannot and does not reimburse under the Declared Value Program for “sentimental value,” which value cannot be determined or “claimed loss,” which value cannot be guaranteed.

When you ship with BikeFlights.com, you acknowledge that the Declared Value represents BikeFlights.com's maximum liability and therefore your maximum Declared Value Program coverage in the event of damage or loss.

9. Claims

BikeFlights.com’s Declared Value Program provides coverage across all our authorized carrier partners to streamline processing of your claim. Should your bicycle or gear be accidentally damaged or lost by the carrier, contact BikeFlights.com and not the carrier to begin processing your claim.

Per its claims process under the Declared Value Program, BikeFlights.com determines on a case-by-case basis whether a bicycle and/or any other shipment contents were properly packed and if so, whether claimed damage or loss is repairable or requires replacement.

BikeFlights.com's Declared Value Program covers the actual cost of repairing damaged property or replacing it with other property of comparable manufacturer, model and year, up to the specified declared value. Replacement costs are subject to depreciation.

Claims must be submitted to BikeFlights.com within seven (7) days of delivery. The customer must provide all requested documentation supporting the claim within thirty (30) business days of BikeFlights.com receiving notice of the claim. Written documentation supporting your claim may include, but is not limited to, a description and images of damage, description of goods, and proof of value such as original bike purchase invoice/receipt or estimates/invoices for repair. These documents must be verifiable to BikeFlight.com’s satisfaction.

All claims must be in writing and submitted within the time limits set forth above. Failure to provide complete, accurate and verifiable requested information within the time limits set forth above will result in denial of your claim and BikeFlights.com will have no liability or obligation to pay your claim in whole or in part.

BikeFlights.com and its delivery partners reserve the right to inspect a damaged bicycle on the recipient’s premises as well as the right to retrieve the damaged bicycle for inspection. The terms and conditions applicable to the original delivery (including any Declared Value) will govern the disposition of all claims in connection with the delivery, including any claim relative to the retrieval, inspection or return of the bicycle. When a bicycle is picked up for inspection, a receipt for the damaged bicycle will be provided if requested by the recipient. All of the original delivery cartons, labels, packing and contents must be made available for our inspection and retained until the claim is concluded.

Except in the case of concealed damage, receipt of the bicycle delivery by the recipient without written notice of damage on the air bill is prima facie evidence that the bicycle was delivered in good condition.

Only one claim can submitted in connection with a shipment. Acceptance of payment of a claim extinguishes any further right to file additional claims on that shipment.

The maximum declared value per package for any BikeFlights.com bicycle shipment is US $15,000.

The customer is responsible for accurately completing the Declared Value of a shipment with BikeFlights.com. We cannot honor requests to change the Declared Value after the shipment has been shipped.

BikeFlights.com is not liable for the loss or damage to the following goods shipped using our services and are not covered by our Declared Value Program:

  • Auto parts.
  • Jewelry.
  • Electronic equipment, including, but not limited to, televisions, computer monitors, and computer processors.
  • Personal keepsakes or collectors items including, but not limited to coins, stamps, sports cards and souvenirs.
  • Antiques, including, but not limited to, furniture, tableware and glassware.
  • Artwork, including, but is not limited to, paintings, drawings, vases, tapestries, limited-edition prints, fine art, and statuary.
  • Glassware, including, but not limited to, signs, mirrors, ceramics, porcelains, china, crystal, glass, and framed glass.
  • Guitars or other musical instruments.
  • Unique or one-of-a-kind items of unusual value, including, but not limited to, precious metals or currency.
  • Stocks, bonds, cash letters or cash equivalents, including, but not limited to, food stamps, postage stamps (not collectible), traveler’s checks, lottery tickets, money orders, gift cards and gift certificates, prepaid calling cards, bond coupons, and bearer bonds.

The above items should not be shipped through BikeFlights.com, BikeFlights.com will have no liability or obligation for any of the foregoing and any violations of the foregoing are expressly at your own risk.

When you ship with BikeFlights.com, you agree to be subject to this claims process. We strongly recommend that you take a complete set of detailed photos documenting the contents of your shipment and its internal and external packing before you send your shipment and after you receive it. In the event of loss or damage and subsequent claim filing and processing, such photos will help you remember what you had packed, serve as proof of proper packing and document damage details.

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