We guarantee that is the best way to ship your bike, and we stand behind our service and products. If you are not 100% satisfied with your experience using our service or products, please contact us. We will work with you to make it right; that’s our commitment to you.

We work with the largest and best carrier in the world and offer you additional services to get your shipments delivered on time, even in the midst of a pandemic. This graph shows on-time performance during three peak shipping periods in 2020 per data provided by ShipMatrix and UPS. We continue to develop and integrate new and better technologies to give you the best shipping experience.


Our guarantee doesn't cover ordinary wear and tear on products or damage caused by improper use, accidents and normal shipping conditions. See also our Refund Policy and our Shipping Policy.

At, we eat, sleep and breathe bikes, and we're passionate about sharing our bike shipping expertise with people of all skill levels. Whether you're a bike shipping newbie or seasoned bike shipping veteran, we’ll take the time to understand your needs and help find the right solution for you.