We guarantee you the best experience before, during and after shipping with us.

Plans changed? You can cancel or change your shipment at any time prior to the shipment at no cost. After shipment, normal carrier fees apply. Please contact to make the change or cancellation.

Do you offer Insurance? We do not offer carrier insurance, but when you book your shipment, you can participate in our Premium Protection Plan, which protects your bike against accidental damage or loss up to the lesser of the amount you purchase and the actual market value of the bike. For details, check out our Shipping Policy.

Looking for lower rates? Size matters. You’ll get the best rates if you use a box or case similar in size to our cardboard bicycle shipping box. For more details, check out Dimensions and Rates. Feel free to reach out to us with any questions.

Can I ship my own hard case or soft case? Yes, you can ship your own case, or you can use a cardboard box. We’ve uploaded dimensions and typical shipment weights for the most popular bike cases into our system, so you can save yourself the hassle of measuring and weighing your case. Simply select your case from the Box/case dropdown menu.

Can I ship my bike today? Yes, you can book your shipment online today, print your labels, affix them to your bike box, then drop off at a partner carrier location.

When do I get my shipping labels? You will get your shipping labels by email and via your account within few minutes of placing your order for a domestic shipment, assuming you are within 30 days of your chosen ship date. For international shipments occurring within 30 days, you will get your labels within three business days after we receive the additional information required to prepare your customs paperwork. We will reach out to you after you've placed your order to collect this information. If your domestic or international shipment will happen further in the future, you will get your labels once you are within 30 days of your ship date.

Will you pick up my bike? Yes, we will work with our partner carrier to coordinate a pickup on your behalf. Please note that you must place your order specifying a pickup by 8:00 PM (PST) for next-day pickup service. Pickups can be done from your home, your bike shop or your hotel. We suggest that you notify any business locations in advance that a pickup will be happening.

Bike stopped tracking? Contact, and we’ll work with our partner carrier on your behalf to locate your bike and then we’ll deliver it to you.

Bike not delivered on schedule? Bike not delivered on schedule? If you are shipping your bike for any purpose and your bike does not arrive on time, we will refund your shipping costs for that Stage minus any Premium Protection purchased or any Buck Up For Bikes donations made. If you are shipping your bike for an event, vacation or trip, and it is not delivered on schedule, we will also rent you a bike until your bike arrives at a cost of up to $100 per day (up to $500 total) subject to exclusions and limitations per our Shipping Policy. Proof of rental cost is required.

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