International

When using BikeFlights.com for international bike shipping, your shipping documentation is personally prepared for you and provided to you by a member of our Customer Support team.

International bicycle shipping can be complex, and it varies by country and shipment purpose. This guide will help set your expectations about BikeFlights.com’s international shipping process and inform you about what may be required of you during the process.

What Can And Can’t I Ship?

The following MAY be shipped internationally with BikeFlights.com:

The following MAY NOT be shipped internationally with BikeFlights.com:

Contents of all shipments MUST BE completely clean of dirt and excessive oils. Most countries do not allow incoming shipments of items that are dirty or muddy. BikeFlights.com suggests that you thoroughly clean your bike and gear prior to packing and shipping. A dirty bike or gear may be detained, and cleaning fees may be incurred if not properly cleaned ahead of shipment.

How Much Does It Cost?

Prices vary widely depending the size of the box or case in which you are shipping your bike. When you search for international shipping rates, you may be surprised by how much it costs. Rates for any given box or case are significantly more for international shipping than for shipping within the U.S. The box or case you typically use to ship within the U.S. may cost much more to ship internationally.

For example, popular cases like the Evoc Bike Travel Bag, the Thule Roundtrip Transition and the Biknd Helium Bike Case exceed the international size and weight restriction, and while BikeFlights.com can still ship your bike in them, it will be at the more expensive International Express Freight rate.

To avoid expensive International Express Freight rates, we suggest using a bike box such as one of our BikeFlights.com bike boxes. Along with cases like the Serfas SBT, Thule Roundtrip Sport, Trico Ironcase and Pika EEP, it does not exceed the international size and weight restrictions.

In general, to get the lowest rates, the size of bike cases and boxes must be no greater than 130 inches (330 cm) where Size = L+(2xW) + (2xH). Note: L=Length, W=Width and H=Height.

We always guarantee the best international shipping rates per our Best Way Guarantee, and our international bicycle shipping service offers great convenience relative to taking your bike on the plane. However, for international travel, it often costs more to ship your bike than to fly with it. Rates vary widely by country.

All shipments are subject to duties, taxes and other customs fees. BikeFlights.com’s shipping rates DO NOT include duties, taxes or other customs fees; the recipient is responsible for their payment prior to delivery.

You can find shipping rates 24 hours per day. If you have any questions about the rates you obtain, please contact Support.

How Long Will My International Shipment Take?

Our estimated shipping transit times for international shipments DO NOT include possible delays that may occur during the customs clearance process. While most international shipments via BikeFlights.com will pass through customs without being delayed, some will get delayed in customs.

If your shipment is delayed by customs, they will generally request additional information from you, or they may require you to resubmit the customs documentation already prepared and submitted. It can take 24-72 additional hours for information to be received and processed.

Once any re-requested information is received and/or any duties or taxes are paid, it can take another 24-72 hours from the time customs officials clear your package until it is back in the hands of carriers and goes out for delivery. Therefore, BikeFlights.com suggests that you select a delivery date for your bike and gear that is at least one week ahead of when you will need it there so as to allow time for possible delays in customs.

How Does The Process Work?

Once you book an international shipment with BikeFlights.com, a Customer Support representative will contact you via phone or email to verify your shipping information and to collect other information needed for customs. As part of creating your international shipment, we will prepare your customs documentation and submit it to customs as we submit your shipment to the carrier.

How quickly you get your international shipping label after booking will depend on when you book and how quickly you provide the requested documentation. We recommend allowing at least three business days to complete the international shipment document submission process and to ensure on-time shipment of your bicycle and/or gear.

If you do not provide the requested documentation, BikeFlights.com reserves the right to decline to ship your bike, in which case we will cancel and refund your order.

Note: You DO NOT need to fill out customs forms when shipping within the United States, within a foreign country or within the European Union. Shipping between the U.S. and a territory such as Puerto Rico DOES require customs documentation.

What If I’m shipping For Vacation?

Most countries do not allow you to bring your bike and gear into them for vacation without assessing duties, taxes and other customs fees. Therefore, we highly suggest that you register for an event in your destination country as customs often gives relief from such duties, taxes and customs fees for those travelling to participate in an event.

BikeFlights.com will ask you for the following:

When shipping your bike for vacation, your shipment will be classified as “Personal Effects”. While transit time will take up to five days, the customs clearance process may take up to two weeks, and even though BikeFlights.com will forward all documentation to customs, they will often ask you to provide that documentation multiple times to make sure you are providing consistent answers.

What If I’m Shipping For An Event?

Most countries do allow you to temporarily bring your bike and gear into them for personal use during a sporting event and offer some level of relief from duties, taxes and customs fees. The relief varies by country and value of the bike. It also varies depending on whether the event organizer has made clearance arrangements with the host country’s customs.

BikeFlights.com will ask you for the following:

When shipping your bike for an event, your shipment will be classified as a “Temporary Import for Personal Use”. BikeFlights.com works ahead of time with the event organizer and a customs broker to pre-clear shipments to minimize any customs delays. You must book several weeks before your ship date to allow time for pre-clearance. Transit time will take up to five days.

What If I’m Shipping Because I’m Moving?

Most countries do allow you to bring bike, along with other personal effects, when moving or staying in country for more than six months. The allowed value before duties and taxes are assessed is generally around a few hundred dollars. If the total value of what you bring into the country exceeds this amount, you will have to pay duties, taxes and customs fees. However, you can often apply for a refund of such duties, taxes and customs fees upon leaving the country and taking those items back with you.

BikeFlights.com will ask you for the following:

When shipping your bike and gear because you are moving, your shipment will be classified as “Personal Effects”. While transit time will take up to five days, the customs clearance process may take up to two weeks and even though BikeFlights.com will forward all documentation to customs, they will often ask you to provide that documentation multiple times to make sure you are providing consistent answers.

What If I’m Shipping Because I’m Buying Or Selling?

Most countries do not allow you to ship recently bought/sold bikes and gear into them without assessing duties, taxes and other customs fees.

BikeFlights.com will ask you for the following:

When you ship a bike or gear that has just been bought or sold, your shipment will be classified as “Commercial”.

What If I’m Shipping A Gift?

Most countries do not allow you to ship gift bikes and gift gear into them without assessing duties, taxes and other customs fees.

BikeFlights.com will ask you for the following:

When you ship a bike or gear as a gift, your shipment will be classified as “Commercial.”

What If I’m Shipping For Return, Repair Or Warranty Service?

Many countries permit shipments for return, repair or warranty service across their borders without taxation, but the burden is on the sender to prove that the shipment is in fact for those purposes and that duty has already been paid. Even so, some customs agencies will still assess duty or taxes, though they may choose to do so at a lower rate than on new goods.

BikeFlights.com will ask you for the following documentation:

When you ship a bike or gear for return, repair and warranty service, your shipment will be classified as “Commercial” shipment and MAY be subject to local duties and taxes.

What Do I Do With My Customs Forms And Label Once I Get Them From BikeFlights.com?

Once you receive your completed label and customs forms, print both and affix them to the outside of your shipment.

When shipping with a bike case, use a standard large luggage tag to hold the label and customs documentation and attach the tag to a handle of your plastic hard case or soft-sided case. Secure it in place around the handle with a zip tie.

When shipping with a cardboard box, attach two copies of your label and one copy of your customs documentation on the outside of the your box. You can use a self-adhesive label to affix them.

Luggage tags and self-adhesive labels are available for free at any FedEx shipping location.

We also recommend that you print an extra copy of your label and customs forms and place them inside your shipment.

Finally, we suggest that you keep a copy of your label and customs forms should customs request this information again directly from you at any point during the shipment process.

What Happens To My Shipment En Route?

Some countries will x-ray or open your shipments as they move through customs. DO NOT LOCK any cases or luggage containing your shipment - customs officers must be able to easily open your shipment for inspection.

All customs duties, taxes and local fees will have to be paid directly to customs before delivery can be completed. The recipient may be required to collect the shipment in person from a local customs office.

What If I’m Having Issues With My International Shipment?

Please contact BikeFlights.com at (541) 705-2453 (not the carrier) throughout the shipping process - regarding orders, pickups, dropoffs, delivery and claims. Our friendly Customer Support staff; all fellow cyclists, take care of you and your shipment.